Mia
Guest Experience Manager
Answers guest questions in your voice, using what you’ve taught her, day or night. She keeps you in the loop on whatever you’ve asked to see.
// For hosts
Your home. Your guests. Your AI.
Intelligent agents that look after your guests the way you would, from the first enquiry to the final review. You decide what they take on, and what comes to you.
Works with the booking system you already use
Your hosting team, ready when you are.
Hannah
Reservations Manager
Replies to enquiries in moments, so you don’t lose a booking while you’re busy.
Sharon
Executive Reporter
Ask “How did last month go?” and get a clear answer. No spreadsheets, no reports to build.
Monty
Reputation Specialist
Replies to every review in your voice, and flags problems early so one bad stay doesn’t define your place.
Trained on your house guide and your tone. You decide what comes to you.
See FeaturesGuided every step of the way.
StellaFree forever
ScaleGX Admin
- Guides your platform experience
- Helps you hire the right agents
- Connects your booking system and tools
- Answers questions about the platform
NikoFree forever
Agent Squad Optimiser
- Starts working with your first hire
- Spots patterns in escalations
- Suggests knowledge base fixes
- Recommends changes you approve
Securely connected
Links safely to your booking system, and your login details stay private and protected.
Checked before it’s sent
Every reply is reviewed against your rules and house guide.
Always improving
Powered by leading AI models, updated in the background, with nothing for you to maintain.
Costs less than you expect. Delivers more than you’d imagine.
Pay only for the agents you choose. Stella and Niko are free forever. Nothing is charged until your agent goes live.
Questions hosts ask
- Not at all. Book a demo and our team will set everything up for you, free of charge. From there, you manage your agents in plain English. No code, no complicated settings.
- ScaleGX connects with Guesty, Hostaway, Hospitable, Lodgify, Smoobu, RMS Cloud, OwnerRez and Beds24, with new integrations added every week. Using something else? Book a demo and we’ll see what we can do.
- Your agents only answer from your booking data, instructions and knowledge base, never guesswork. Anything sensitive, or anything you’d rather handle yourself, comes straight to you. And Niko, your free optimiser, keeps an eye on performance and recommends improvements, so your agents keep getting better.
- Of course. You can step in on any conversation, choose what your agents handle and what comes to you, and pause an agent whenever you like. It’s your workspace, and you’re always in charge.
- Yes. You set the tone, whether that’s warm and relaxed, polished and professional, or somewhere in between, and each agent can have its own. Mia might be friendly and chatty with guests while Monty keeps review replies crisp and professional. Add your personal touches, like how you greet guests or sign off, and change them any time.
- Pricing is simple: you pay per agent, per property, per month, only for the agents you choose. Stella and Niko are free forever, and our team sets you up for free. See the Pricing page for your exact cost.
