1. Introduction
ScaleGX Pty Ltd (ABN 20 697 347 167) ("ScaleGX", "we", "our", or "us") respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, engage with our services, submit enquiries, or otherwise interact with us.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
ScaleGX Pty Ltd is an Australian software development and AI solutions company based in Sydney, Australia. We specialise in building and deploying AI Agent Squads for businesses operating across short-term rental, real estate, hospitality, and related industries.
If you have any questions regarding this Privacy Policy, please contact us at:
ScaleGX Pty Ltd
Sydney, Australia
Email: scaleme@scalegx.ai
3. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Phone number
- Company or business details
- Information you provide regarding your business goals, challenges, or AI requirements
- Any information submitted through website forms, enquiries, or communications with us
We may also collect certain technical information automatically when you visit our website, including:
- IP address
- Browser type
- Device information
- Website usage information
- Referral source information
- Cookie and tracking data
4. How We Collect Information
We collect personal information when you:
- Submit an enquiry through our website
- Request information about our services
- Join our newsletter
- Contact us via email or other communication channels
- Interact with our website
Information may also be collected automatically through cookies, pixels, analytics tools, and similar technologies.
5. Why We Collect Information
We collect and use personal information to:
- Respond to enquiries and requests
- Communicate with prospective clients
- Provide and improve our services
- Understand website performance and visitor behaviour
- Send newsletters and updates where consent has been provided
- Maintain website security
- Comply with legal and regulatory obligations
We only collect information that is reasonably necessary for our business activities.
6. Newsletter Communications
If you subscribe to our newsletter, we may use your email address to send updates, insights, industry news, company announcements, and other relevant communications.
You may unsubscribe at any time by following the unsubscribe link included in any newsletter communication or by contacting us directly.
7. Disclosure of Personal Information
ScaleGX does not sell, rent, or trade personal information.
We may disclose personal information to trusted service providers where necessary to operate our business, including:
- Website hosting providers
- Cloud infrastructure providers
- Email service providers
- Professional advisers, including legal and accounting advisers
- Government bodies, regulators, or law enforcement agencies where required by law
We take reasonable steps to ensure any third-party providers handle personal information appropriately and securely.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and understand website performance.
Cookies may collect information regarding:
- Website pages visited
- Session activity
- Device and browser information
- Website performance metrics
You may adjust your browser settings to refuse cookies; however, doing so may affect certain website functionality.
As our website evolves, we may implement analytics or advertising technologies, including services provided by platforms such as LinkedIn, provided they are used in accordance with applicable privacy laws.
9. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.
While we take reasonable steps to protect information, no internet-based transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to us electronically.
10. Access and Correction
You may request access to personal information we hold about you and request corrections where information is inaccurate, incomplete, or out of date.
To make such a request, please contact us using the details provided in this Privacy Policy.
We may require verification of identity before processing certain requests.
11. International Users
ScaleGX currently operates primarily within Australia. However, we may engage with prospective or existing clients located in other jurisdictions.
By providing information to us, you acknowledge that certain service providers used by ScaleGX may store or process information in locations outside Australia, subject to appropriate security measures and applicable legal requirements.
12. Retention of Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
13. Third-Party Websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices, policies, or content of third-party websites. We encourage users to review the privacy policies of any websites they visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or website functionality.
The latest version will always be made available on our website together with the effective date of the update.
15. Contact Us
For privacy-related enquiries, requests, or complaints, please contact:
ScaleGX Pty Ltd
ABN 20 697 347 167
Sydney, Australia
Email: scaleme@scalegx.ai
We will endeavour to respond to privacy enquiries within a reasonable timeframe.