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// Reservations Manager

Turn ‘just asking’ into ‘just booked.’

Responds to booking enquiries the moment they land, answering questions and confirming availability while the guest is still deciding. Faster replies mean more enquiries become confirmed stays.

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Every enquiry, handled while it’s hot.

  • Replies in moments

    Answers new enquiries straight away, day or night, before the guest moves on to the next listing.

  • Answers every question

    Parking, pets, amenities, location and house rules, drawn from your property details and the guidance you’ve given her.

  • Checks real availability

    Confirms dates against your booking data, so guests get a straight answer, not a “let me check.”

  • Keeps booking requests moving

    Accepts requests to book that fit your rules, so none expire waiting for a reply.

  • Pre-approves the right guests

    Sends a pre-approval when an enquiry meets your criteria, nudging the guest to lock it in.

  • Never off the clock

    Interstate and international guests get answers in their time zone, not yours.

// Signature moment

Hot lead. Sealed deal.

A company enquires about a 10-night stay for three staff, asking about desk space and parking. They’ve messaged several hosts at once. Hannah is on it.

  1. 7:40 AM

    Rachel

    Rachel · Enquiry· 10 nights

    Hi! We need a place for three staff, 10 nights from 3 Nov. Is there desk space and parking?

  2. 7:40 AM

    Hannah

    • Checked availability

      Ocean View · 3 to 13 Nov · free

    • Read the questions

      Desk space · parking

    • Checked your rules

      3 guests, 10 nights · fits your rules

    • Checked your property details

      2 desks in the study · 2 car spaces

  3. 7:41 AM

    Hannah

    Bluelock Stays · Host· 7:41 am

    Hi Rachel, Ocean View is free 3 to 13 Nov. There are two desks with fast wifi in the study, a third seat at the dining table, and two car spaces. I’ve sent you a pre-approval, so you can book straight away.

  4. 7:44 AM

    Hannah

    Reservation confirmed· 7:44 am

    Ocean View · 3 to 13 Nov · 3 guests

  5. 7:44 AM

    Hannah

    • 10 nights booked

      Before the other hosts replied

Ten nights booked.

Before the other hosts had even opened the enquiry.

Your calendar. Your rules. Her execution.

  • You set the rules

    Minimum stays, guest requirements, and which enquiries Hannah handles herself versus which come to your team.

  • She only says what’s true

    Availability and details come straight from your data, instructions and knowledge base.

  • Trust, earned

    From day one, Hannah handles everyday enquiries on her own, while anything outside your usual rules goes straight to your team. As she earns your trust, she takes on more.

See how it works

Let Hannah secure your next booking.

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Meet the rest of the squad

Add specialists when you need them. Niko and Stella are always included.

  • Mia

    Your Guest Experience Manager

    Meet Mia

  • Monty

    Your Reputation Specialist

    Meet Monty

  • Niko

    Your Agent Squad Optimiser

    Meet Niko
    Included

    Stella

    Your ScaleGX Admin

    Included