Mia
Your Guest Experience Manager
// Reputation Specialist
Your reputation, in safe hands.
Replies to every review in your brand’s voice, turning praise into loyalty and criticism into a showcase of how much you care. Spots the issues guests keep raising, so you can fix them before they cost you bookings.
Every review, handled with care.
Replies to every review
Thoughtful, personal responses in your brand’s voice, never a copy-paste template.
Thanks happy guests
Turns five-star praise into loyalty, and gives guests a reason to come back.
Handles the hard ones
Responds to criticism calmly and professionally, so future guests see a host who listens.
Catches it before checkout
Spots unhappy guests as their stay nears its end and flags them, so your team can reach out before the review is written.
Spots recurring themes
Notices when guests keep raising the same issue, so you can fix it for good.
Personal, every time
Reads the booking, the stay and your knowledge base before replying, so every response speaks to that guest and sounds unmistakably like you.
9:14 AM
Sam · Guest· 3-star review
Gorgeous home, but the pool heating was off when we arrived and it took a day to sort.
9:14 AM
Checked the booking
Sam · BG58210 · 4 Adults · 5 nights
Checked what happened
Pool heating · reported on arrival
Checked your review rules
3-star reviews · reply on his own
Checked your team’s notes
Fixed by your team next morning
9:15 AM
Bluelock Stays · Host· 9:15 am
Thank you, Sam. We’re so glad you loved the home. We’re sorry the pool heating was off when you arrived; our team had it fixed the next morning. We’d love to welcome you back for a warmer swim.
9:15 AM
Monty · #operations· 9:15 am
Pool heating has come up twice this season. Add it to the pre-arrival checks?
9:16 AM
Added to pre-arrival checks
Pool heating · checked before every stay
Future guests see a host who owns problems and acts fast.
The review that could have cost bookings now helps win them.
You set the rules
Your tone, your policies, and which reviews Monty replies to himself versus which come to your team first.
He only says what’s true
Every reply draws on your data, instructions and knowledge base, never invented promises.
Trust, earned
From day one, Monty handles everyday reviews on his own, while sensitive ones go straight to your team. As he earns your trust, he takes on more.
Let Monty answer your next review.
Meet the rest of the squad
Add specialists when you need them. Niko and Stella are always included.
- Meet Mia
- Meet Hannah
Hannah
Your Reservations Manager
- Meet Sharon
Sharon
Your Executive Reporter
- Included
Niko
Your Agent Squad Optimiser
IncludedStella
Your ScaleGX Admin
