Questions, answered.Questions, answered.

Book a demo. We show you how your agents would look after your guests, then our team sets everything up with you, free of charge.

Not at all. Book a demo and our team will set everything up for you, free of charge. From there, you manage your agents in plain English. No code, no complicated settings.

Yes. Hire one agent and add more when you are ready. Stella and Niko come with every account.

Our team sets up your agents with you, and you test them before they talk to a real guest.

Your agents only answer from your booking data, instructions and knowledge base, never guesswork. Anything sensitive, or anything you’d rather handle yourself, comes straight to you. And Niko, your free optimiser, keeps an eye on performance and recommends improvements, so your agents keep getting better.

Of course. You can step in on any conversation, choose what your agents handle and what comes to you, and pause an agent whenever you like. It’s your workspace, and you’re always in charge.

Yes. You set the tone, whether that’s warm and relaxed, polished and professional, or somewhere in between, and each agent can have its own. Mia might be friendly and chatty with guests while Monty keeps review replies crisp and professional. Add your personal touches, like how you greet guests or sign off, and change them any time.

Stella, your ScaleGX Admin, helps you hire, set up and run your squad, and answers your questions in the app. Niko, your Agent Squad Optimiser, reviews how your agents work and recommends improvements. You decide, and Stella makes the change.

ScaleGX connects with Guesty, Hostaway, Hospitable, Lodgify, Smoobu, RMS Cloud, OwnerRez and Beds24, with new integrations added every week. Using something else? Book a demo and we’ll see what we can do.

Where you already work: Slack, Microsoft Teams, SMS or WhatsApp. You choose the channel, and what comes to you.

No. Your agents read your booking data and reply to guests through your booking system. Any change to an existing booking, like new dates or a discount, comes to your team first.

Pricing is simple: you pay per agent, per property, per month, only for the agents you choose. Stella and Niko are free forever, and our team sets you up for free. See the Pricing page for your exact cost.

Every active property in your booking system counts as one. Your agents work across all of them, so your bill counts all of them.

When your first agent goes live. Setting up, connecting your systems and testing your agents is free. Test conversations are never billed.

Yes, any time. Pausing an agent stops its work for a while, and it stays on your team, so billing carries on while it is paused. If you no longer need an agent, let it go: billing stops from your next billing cycle, and we keep its setup for six months in case you come back.