// Features

Simple to set up. Built to perform.

Teach your agents how you work, give them everything they need to know, and decide exactly what comes back to you. All in plain English, with agents that perform like your best team member.

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// Instructions

Instructions as simple as a text message.

Every agent starts with tried-and-tested instructions, so they perform well from day one. Keep them, tweak them, or write your own. Just type how you’d like things done.

Plain English
No code, no setup screens. Write it the way you’d brief a new team member.
Made for each role
Instructions are set per agent, so each one stays specific to its job.
Ready from day one
Proven defaults to start with, and full control to change them.

// Knowledgebase

The details that make every stay smooth.

Your processes, preferences, recommendations and guest guidance, all in one place. The more your agents know, the more every answer sounds like it came from you.

Upload anything
Word, PDF, spreadsheets, or a zip of everything at once.
Right info, right place
Each document goes exactly where it’s needed, from one property to all of them, one agent to the whole squad.
Always up to date
Swap in a new version and your agents use it straight away.

// Stella can help

Need a hand? Ask Stella.

Stella sorts every document you upload, drafts new ones when you need them, replaces old versions and assigns everything to the right properties and agents. Just tell her what you need.

See how Stella helps

// Escalations

Stay in the loop. Without living in the inbox.

Choose how much each agent handles on its own, and what comes to you. When something does, it arrives where you already work, and you can deal with it in seconds.

Your channel
Slack, Microsoft Teams, SMS or WhatsApp.
Your level of control
Set how much autonomy each agent has, agent by agent.
Sensitive stays with you
Anything highly sensitive, or anything you’ve chosen to handle yourself, always comes to you.

You say it simply. They say it beautifully.
Reply in Slack or Teams the way you’d message a colleague. Your agent turns it into a polished reply to the guest and sends it.
Accept. Decline. Edit. Done.
For decisions you want to make yourself, your agent brings you everything you need with simple options. Tap once, and it carries on. You choose which decisions come with one-tap options and which you’d rather handle yourself.

#guest-escalations