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// Guest Experience Manager

Guest questions don’t wait. Neither does Mia.

Answers guest messages around the clock, in your voice and in the guest’s own language, drawing on everything you’ve taught her. Guests get fast, accurate answers, and you only hear about what you’ve asked to see.

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Everything your guests need, the moment they ask.

  • Answers instantly

    Wifi, parking, house rules and local tips, straight from your knowledge base.

  • Speaks their language

    Replies in the guest’s own language, so every guest feels looked after.

  • Checks the facts

    Looks up booking details in your PMS, so she never guesses reservation or pricing details.

  • Gets guests in smoothly

    Sends check-in steps and door codes on arrival day, so nobody waits outside.

  • Hands over with context

    When your team is needed, she shares the complete details and follows up if there’s no response.

  • Works across channels

    Handles messages from your PMS, and from your email inbox if you choose.

// Signature moment

2am. Locked out. Sorted.

A guest messages at 2:07am: “I can’t get in, the lockbox code isn’t working.” Mia is on it.

  1. 2:07 AM

    Sophie

    Sophie · Booker· 2:07 am

    Hi, I can’t get into the property, the lockbox code isn’t working.

  2. 2:07 AM

    Mia

    • Checked booking

      Sophie · BG67192 · 2 Adults · 10 nights from yesterday 3pm

    • Identified issue

      After-hours · access issue

    • Checked your escalation settings

      Send autonomously on

    • Scanned your knowledge base

      After-hours entry.docx

  3. 2:07 AM

    Mia

    Bluelock Stays · Host· 2:07 am

    Hi Sophie, I’m really sorry about that. Here are the after-hours check-in instructions:
    1. Go to the side gate on the left.
    2. Open the key safe with code 3157.
    3. Your keys are on the blue tag.
    Just reply here if you need anything else.

  4. 2:09 AM

    Sophie

    Sophie · Booker· 2:09 am

    That worked, I’m in. Thank you!

  5. 2:09 AM

    Mia

    • Left a note for your team

      SlackLockbox failed · Guest let in

Resolved within minutes. Not hours.

The guest is reassured within a minute, and your team wakes up to a clear note, not a complaint.

Autonomy, on your terms.

  • You set the rules

    Your tone, your policies, and what Mia handles herself versus what comes to your team.

  • She only says what you’ve taught her

    Answers come from your knowledge base and booking data, never guesswork.

  • Trust, earned

    From day one, Mia handles everyday messages on her own, while sensitive ones go straight to your team. As she earns your trust, she takes on more.

See how it works

Let Mia take the next message.

Book a demoSee pricing

Meet the rest of the squad

Add specialists when you need them. Niko and Stella are always included.

  • Hannah

    Your Reservations Manager

    Meet Hannah

  • Monty

    Your Reputation Specialist

    Meet Monty

  • Niko

    Your Agent Squad Optimiser

    Meet Niko
    Included

    Stella

    Your ScaleGX Admin

    Included