Mia
Your Guest Experience Manager
// Agent squad optimiser
Free foreverThe expert in your corner.
From the moment you hire your first agent, Niko reviews how your squad performs, spots what could be better and shows you exactly what to change. You decide. Stella makes it happen.
No AI know-how needed
Niko does the analysis. You make the calls.
Guidance from day one
As soon as your first agent starts work, Niko starts looking for ways to make it better.
Results that are yours
You shape your squad, with an expert guiding every step.
1. He spots it
Niko reviews every agent, every conversation and every handover to your team.
2. He explains why
Each recommendation shows what he found and why it matters.
3. You decide
Discuss it, decline it or accept it. Accepted changes are made for you by Stella.
Small changes. Big improvements.
Finds knowledge gaps
Spots the questions your agents can’t yet answer and suggests what to add.
Spots instruction tweaks
Shows where a small change to an agent’s instructions would improve its replies.
Fine-tunes escalations
Recommends what should come to your team and what your agents can handle, so guests get answers faster.
Unlocks more autonomy
When the evidence shows an agent is ready, he recommends giving it more responsibility.
Spots new opportunities
Shows where another agent could take more off your plate.
Accept a recommendation, and Stella makes the change for you.
Smart suggestions. Safe changes.
Never acts alone
Nothing changes without your approval.
Backed by data
Every recommendation shows what it’s based on.
Safe steps forward
More autonomy only when your agents have proven they’re ready.
Get the best from every agent.
Niko gets to work as soon as you hire your first agent.
Meet the rest of the squad
Add specialists when you need them. Niko helps every one of them get better.
- Meet Mia
- Meet Monty
Monty
Your Reputation Specialist
- Meet Hannah
Hannah
Your Reservations Manager
- Meet Sharon
Sharon
Your Executive Reporter
