ERR_01
Same questions, same challenges
Wifi codes, check-in times, pets, parking. The same questions come in around the clock, across every property and every shift.
// Your squad
The agents that change the game
Victor
Guest Experience
Answers guests instantly from your real data.
Answers questions, sends check-in details and resolves issues before they reach your team.
SalesforceKnowledge BasePDF
Marcus
Escalation + Contractor Dispatch
Flags what needs a human and dispatches contractors.
Ranks different reasons for escalating issues, allowing for both partial and full responses. Involves coordinating contractors with a job acceptance process. Features a user-friendly job portal.
Twilio SMSSlackDynamoDBPropertyMe
Mei
Reporting
Ask your data a question in plain English and get the numbers.
Conversational analytics from natural language to SOQL queries in Salesforce. Can manage counts, aggregates, rankings, joins, and follow-up questions, but won't attempt to answer questions that are outside of scope. Can also prepare tables and reports.
SalesforceSlack
Camille
Cleaning Coordinator
Schedules cleans around live bookings.
Coordinates cleaning schedules based on booking data and real-time occupancy changes. Can coordinate jobs directly with the cleaning provider. Connected to your Cleaning Job app.
GuestySalesforceBreezeway
Darius
Revenue Optimisation
Surfaces pricing moves that lift revenue.
Monitors booking trends, pricing signals and occupancy data to surface actionable pricing recommendations.
WheelhouseAirDNATableau
Nadia
Escalation Classifier
Reads every inbound message and flags the ones a human needs to see.
Classifies inbound guest messages and flags the ones that need a human to step in.
Classifier
