// Industries · Hotels

One team, front desk to back office

Bookings, requests and post-stay follow-up handled across every shift. Agents that work inside your PMS and channel manager, not beside them.

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// The grind

Sound familiar?

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Night shifts run thin

Guests message at 2am whether someone is rostered or not. Coverage gaps turn into complaints, and simple requests can sit unattended until the morning shift arrives.

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Requests slip between departments

A late checkout agreed at the desk never reaches housekeeping. A maintenance issue gets logged but isn't escalated. Every handover creates a chance for details to be lost.

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Reporting lives in five systems

PMS, channel manager, POS, spreadsheets. Information is everywhere but insight is nowhere, making it hard to spot issues, track performance or make decisions confidently.

// Your squad

The agents that change the game

Tomás

Front Desk Concierge

Gives every guest five-star local knowledge.

Fields recommendations, restaurant and service bookings and in-stay requests, and shares contactless arrival details automatically. It gives every guest the attentive local touch of a great front-of-house, even when the desk is unstaffed.

CloudbedsMewsRoomRaccoonLittle HotelierSiteMinder

Victor

Guest Experience

Answers guests instantly from your real data.

Answers questions, sends check-in details and resolves issues before they reach your team.

SalesforceKnowledge BasePDF

Simone

Booking Conversion Assistant

Turns enquiries into confirmed bookings.

Engages prospective guests with personalised, timely responses to convert enquiries into confirmed bookings.

Booking.comGuesty

Gregory

Review & Reputation Manager

Thanks happy guests and handles the hard reviews.

Proactively manages guest feedback and review responses across platforms. Replies and thanks good feedback, manages bad reviews and escalates to a human when necessary.

Review Platforms

Darius

Revenue Optimisation

Surfaces pricing moves that lift revenue.

Monitors booking trends, pricing signals and occupancy data to surface actionable pricing recommendations.

WheelhouseAirDNATableau

Marco

Maintenance Triage

Captures, prioritises and routes maintenance issues before they become complaints.

Captures, prioritises and routes maintenance issues reported by guests or staff. Proactively checks Cases/maintenance issues attached to properties, identifies common issues, recommends maintenance schedules and flags problematic devices.

Salesforce Cases

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// Workflows